Unofficial FAQ for users of Turnpike v5

Some of the answers in this FAQ may be given in Demon-specific terms, and most will be based on the W9x environment. However, the principles outlined should be applicable to other ISPs / Operating Environments with a little adaptation.

Last modified: Wednesday, 10 October 2001

 

Unofficial FAQ for users of Turnpike v5   1

General Questions  2

Q01:        Ever since I installed Turnpike on my friend’s machine, I keep seeing the message “Unknown message from mailbox xxxxxxxx rejected” What is going wrong?  2

Q02:        Every time I start Turnpike I get a message about “Software Error”, how can I stop it?  2

Q03:        I have got to reinstall Windows, where can I find a full copy Turnpike rather than the upgrades on the FTP site?  2

Q04:        I have just installed a new version of PGP that is not compatible with the version supplied with Turnpike. How can I make it work with Turnpike?  2

Q05:        I keep get the message about “Software Error” despite rebuilding the news base, why won’t it go away?  2

Q06:        My partner wants to use Turnpike as well. How do I get a multi-user version or licence?  2

Q07:        What makes you say that I don’t need to scan my emails for viruses if I collect them into Turnpike?  2

Q08:        Why does the wheel on my Microsoft wheel mouse not work in Turnpike, although it does with every other program?  2

Q09:        I want to move my Turnpike installation to a new machine - where can I find the Site Secret?  2

Q10:        Can I run Turnpike under Linux?  2

Address Book  3

Q11:        Is there a way of getting Turnpike to ask me if I want an address added to my address book and not just putting it in automatically? It seems all or nothing at the moment.3

Email Handling  3

Q12:        How can I set up my computer to use Turnpike ™ as the default mail program, so the mailto: links found on web pages using IE will bring up Turnpike?  3

Q13:        I have just registered with a second ISP, how do I separate my incoming mails by domain name?  3

Q14:        I have two mailing lists which I treat as Newsgroups, but I can’t kill postings from obnoxiousman@hotmail.com . How can I make the kill files work?  4

Q15:        I sent a file to a friend who uses Outlook Express, but Turnpike missed out all the instructions that I put after the file, how can I make it send the rest of the message?  4

Q16:        I sent a Word Document to a friend who uses Outlook Express, but Turnpike changed the name from “xyz.doc” to “xyz.doc.dat”. How can I make Turnpike respect the name I choose?  4

Q17:        I want to continue using Turnpike, but my other half prefers to use Outlook Express to collect from the same account, how can I do it?  4

Q18:        I download mail using POP3 with mirroring, but when I log on again it gets deleted from Demon before my other half has seen it. How can I make Turnpike leave it alone ?  5

Q19:        I’m having trouble sending attachments to some people, they say it comes out as “gobbledegook”. How can I prevent this?  5

Q20:        Turnpike thinks all mail for xyz.com is meant to stay on my machine, like when I had a Demon account. How do I stop it?  5

Q21:        How do I export mail from Turnpike to Outlook Express?  5

Headers  5

Q22:        I sometimes see people referring to the version of Turnpike used by the questioner but I have not seen that information given in the question. How do they know that?  5

Q23:        I use more than one ISP / domain and my Message-ID (MID) doesn’t always match up with the ISP / domain I’m sending from (or otherwise doesn’t appear as I would like it to). How can I change this?  5

Q24:        “I’ve signed up with another ISP and/or have my own domain name now but all my emails still show my Demon address. How can I ensure my email shows the right address(es)?”  5

News Handling  5

Q25:        Despite doing File/Configure/Newsgroups/suspend/Apply/Close, I cannot stop the newsgroup from downloading. Any ideas please?  5

Q26:        I contributed to a thread, so Turnpike marked it “Interesting” and won’t let me set it back to “Unclassified”. How can I make Turnpike respect my setting ?  5

Q27:        I’ve added and configured a new ISP in Connect and now it says that fetching news has failed. What is wrong?  5

Q28:        Turnpike just downloaded hundreds of articles, so I ran expire to get rid of those over a week old, but nothing expired – why not?  5

Q29:        Where can I find information and advice about using SCORE?  5

Regular Expressions  5

Q30:        Why doesn’t regular expression /^fred@mydomain\.com$/u work?  5

Spelling Checker5

Q31:        I keep changing the settings for the spelling checker, but as soon as I close the message, the settings go back to what they were and my changes get lost. What is going wrong?  5

Q32:        I typed the word “int4tended” but the spelling checker did not flag it as an error, is this a bug?  5

Turnpike Connect5

Q33:        Ever since I installed my new whiz-bang, Turnpike keeps wanting to connect to the Internet on its own - how can I stop it?  5

Q34:        I am about to get a cable modem, can I still use Turnpike ?  5

Q35:        I am about to subscribe to ADSL, can I still use Turnpike ?  5

Q36:        I am about to sign up to AOL, can I still use Turnpike?  5

Q37:        I am about to sign up to another ISP (not Demon), can I still use Turnpike?  5

Q38:        I cannot get NTLWorld.acc to work despite following the advice on Peter Scoular’s web site. Is there a ready-made ACC file available somewhere?  5

Q39:        I have disabled expiry in Connect, but it keeps turning itself back on again. How can I make Turnpike respect my setting?  5

Q40:        I have just reinstalled Turnpike from scratch, what happened to the FTP button?  5

Q41:        I want to use Turnpike to connect to Whizzo Internet, but it is not on Turnpike’s list, where can I find instructions?  5

Q42:        Using W2K, why can’t I see ‘auto disconnect’ time (it’s always 0), or any bytes in/out and errors numbers?  5

Q43:        What is this “Turnpike Dialler” and why would I use it?  5

Q44:        How can I start Turnpike Connect on a server at start up time without the need for clicking Connect and OK etc.5

Turnpike Off-Line  5

Q45:        I have just reinstalled my system and now attachments in emails make diagonal lines appear over the top of the main message and signature. What is going wrong?  5

Q46:        When Turnpike Off Line starts up, I see the message “Error can not create a blank page” what is happening? Could it have been a memory problem?  5

Turnpike Stored Links  5

Q47:        Going through Turnpike Stored Links and deleting selected links, I get an error message “The page cannot be displayed” and the links are no longer deleted.5

Users  5

Q48:        How can I remove a name from the list offered for signing on to Turnpike Offline or Turnpike Connect?  5

Q49:        I created a new user name; why doesn’t it appear in the drop-down list for signing on?  5

Q50:        Using W2K, I set up a connection under one Windows user name, why can’t I use it with any other?  5

Acknowledgements:5

 

 

General Questions

Q01:       Ever since I installed Turnpike on my friend’s machine, I keep seeing the message “Unknown message from mailbox xxxxxxxx rejected” What is going wrong?

A01:        You have activated the security device referred to in the answer to Q22: I sometimes see people referring to the version of Turnpike used by the questioner but I have not seen that information given in the question. How do they know that?  Error! Bookmark not defined..

To avoid piracy of the software, Turnpike will automatically reject incoming messages, which contain the same Site Id as your installation but do not come from your machine. Tell your friend to buy their own copy of this fine software.

Note:       If your friend is a Demon Subscriber they are entitled to use a free copy of Turnpike to connect to Demon Internet – but they are still not allowed to use your Site Id

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Q02:       Every time I start Turnpike I get a message about “Software Error”, how can I stop it?

A02:        This is not, usually, an error caused by Turnpike but one that Turnpike detects . It usually indicates an underlying hardware fault.

The solution, within Turnpike, is to rebuild the appropriate files - which are identified for you in the error message your received. The precise steps to follow are given in the help file under the heading “ Software Error nnn ” and so are not repeated here.

Before you rebuild the database(s) you should do something to correct the underlying problem, which is most likely to be a fault on your hard disk. Therefore, run SCANDISK to find and correct any errors on the hard disk.

Running SCANDISK is vital, if you do not carry out that step, you might remove the symptoms temporarily, but the underlying problem still will exist. In this case, do not be surprised if the error continues to recur after you rebuild the news base and / or USERNEWS.

If the error is in USERNEWS, it is essential to ensure that you identify and delete (or replace from backups) the correct USERNEWS file - there should be one in each of the USERnnn folders.

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Q03:       I have got to reinstall Windows, where can I find a full copy Turnpike rather than the upgrades on the FTP site?

A03:        That is a common misapprehension - Up to and including version 5, Turnpike has not issued upgrades but full working versions.

The confusion probably comes from the fact that in versions 1-3, there were two different versions (trial and licensed) and you were not meant to install a licensed version over the top of a trial version unless you had bought a license. Since version 4, they have all been the same program with different site keys. You have the choice of with or without PGP, single PC or multi workstation.

For the single PC version with:

Download:

A free licensed copy of PGP

ftp:// ftp://ftp.demon.co.uk/pub/mirrors/turnpike/32issuep.exe

Minimal PGP integration

ftp:// ftp://ftp.demon.co.uk/pub/mirrors/turnpike/32issue.exe

No trace of PGP at all

ftp:// ftp://ftp.demon.co.uk/pub/mirrors/turnpike/32issuex.exe

A free licensed copy of PGP and a Workstation installer

ftp:// ftp://ftp.demon.co.uk/pub/mirrors/turnpike/missue.exe

You might also like to read up in the Help File about “Moving Turnpike to another machine / system” which will tell you the files that you need to preserve for when you have re-installed Windows.

I normally suggest to people that they make a separate note of their Site ID and Site Key for safety sake. These can be found in Turnpike.ini

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Q04:       I have just installed a new version of PGP that is not compatible with the version supplied with Turnpike. How can I make it work with Turnpike?

A04:        At the moment, you cannot. NAI who own PGP have changed something in the versions of PGP since 6.5.3 in a manner that is not backwards compatible with software such as Turnpike. Until such time as they allow Turnpike to be used with the newer versions, the only way to use PGP with Turnpike is to go back to the version installed by the Turnpike installer.

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Q05:       I keep get the message about “Software Error” despite rebuilding the news base, why won’t it go away?

A05:        The two most common causes of this error recurring are either a failure to run SCANDISK as advised in the help file under the heading “ Software Error nnn ”, or that the error was not detected in the News base, but in the USERNEWS file.

Running SCANDISK is vital, if you do not carry out that step, you might remove the symptoms temporarily, but the underlying problem still will exist. In this case, do not be surprised if the error continues to recur after you rebuild the news base.

If the fault is reported in USERNEWS, your only options are:

·         Either to delete the file and let Turnpike recreate it. In this case you lose all information about which threads you have read and marked as interesting or uninteresting.

·         Or to restore the appropriate USERNEWS file from your regular backups, in which case you will only lose information about threads since the backup.

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Q06:       My partner wants to use Turnpike as well. How do I get a multi-user version or licence?

A06:        Turnpike comes as a multi-user program. Without paying anything more, you can have up to 99 different users, each of whom has their own mail kept completely separate from and unreadable by the others.

If you have a network, you can even install Turnpike on the network so that one computer (the server) holds all the data (usually that is the one with the modem) and the complete Turnpike programs. The other computers (the workstations) have only the Off-line program and access the mail and news held on the server. (There is a special workstation installer program which makes setting this up very easy).

The only restriction with the “out-of-the-box” version is that only one user can access the data at a time. If you need to have more than one concurrent user, then you need to obtain a multi-access licence from Demon sales. You do not need to have enough licences to cover every machine, only the ones you expect to need to use it simultaneously. I know at least one couple who think the small extra price well worth it to avoid arguments about who can read the e-mail first.

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Q07:       What makes you say that I don’t need to scan my emails for viruses if I collect them into Turnpike?

A07:        When messages arrive they are received straight into Turnpike where they are held in encrypted form. Viruses cannot be carried in the text of an e-mail, only in attachments and as long as the message stays within Turnpike it is never stored on your hard disk in its unencrypted form. That means that any virus it contains cannot do anything. (In much the same way as milk cannot boil over when it is stored in the fridge).

Some attachments, e.g. the common graphics types, can be viewed within Turnpike. However, viewing a graphics file cannot execute a virus even if the file has been modified to contain a virus.

If you save an attachment to disk and that file is of a type that may contain a virus, Turnpike warns you of the danger. After that, of course, you are on your own and once the file has gone outside Turnpike, any file should be treated with the same care you would treat it however it entered your system.

At that point, any up-to-date reputable anti-virus scanner should detect a virus as is leaves Turnpike in plain form either into memory or as a temporary file on disk. If the virus remains undetected at this point, it would also be undetected whilst downloading.

Any reputable virus program should work with Turnpike. There is no need to screen for viruses before the mail enters Turnpike, the program should detect a virus the instant it leaves Turnpike.

Consider also the percentage of emails that you receive which are potentially infected with viruses and weigh that against the extra processing needed to scan the emails as they download then to transfer them from the AV repository into Turnpike.

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Q08:       Why does the wheel on my Microsoft wheel mouse not work in Turnpike, although it does with every other program?

A08:        You need to use the 3.2 driver (or later) available from <URL: http://www.microsoft.com/products/hardware/mouse/driver/3_2/default.htm>

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Q09:       I want to move my Turnpike installation to a new machine - where can I find the Site Secret?

A09:        The site secret is stored in the TURNPIKE.USR file which should be set in place before you install TP over the top of it, as recommended in the help instructions. However, it is essential to keep a copy of it somewhere secure because if anything goes wrong and you lose it you will never be able to read your old mail.

If you have a working copy of Turnpike, in the Connect sign-on screen, you can click on "Site Key" and enter what you think is the secret and then click the Check Secret button. If you are right, then make a note of the secret; if you are wrong, enter a new one and the mail base will be encrypted.

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Q10:       Can I run Turnpike under Linux?

A10:        Turnpike was written as Windows software, and this is the only mode of running supported by Turnpike Limited. However several users have reported success using Turnpike version 4 or 5 under Linux with the aid of one of the following tools:

·                Wine (from http://www.winehq.com/) will act as a Windows Compatibility Layer to allow Turnpike v4 or 5 to run under X

·                Win4Lin (from http://www.netraverse.com/) allows Windows 9x, and hence Turnpike, to run under Linux

·                VmWare (from http://www.vmware.com/) allows you run Windows in a virtual machine environment under Linux. Turnpike can then be loaded under Windows on the virtual machine.

Vmware requires more system resources (CPU speed, RAM) than Win4Lin for adequate performance but can handle a wider range of input/output devices

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Address Book

Q11:       Is there a way of getting Turnpike to ask me if I want an address added to my address book and not just putting it in automatically? It seems all or nothing at the moment.

A11:        At present, there are only two settings available: “ Add addresses automatically ” or “ Do not change the address book ”.

However, you can achieve what you want by setting all of your mail boxes to “ Do not change the address book ”, then creating a special mail box set to “ Add addresses automatically ”, you then use the “ Forward as is ” facility to send mail to the special mailbox when you want to add the sender to your address book. If you are changing all of your mail boxes, remember to start with the default mail box since that will change all boxes where you have not specifically overridden the setting.

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Email Handling

Q12:       How can I set up my computer to use Turnpike ™ as the default mail program, so the mailto: links found on web pages using IE will bring up Turnpike?

A12:        When you install Turnpike, it should normally become the default. If you have installed something else since, that may have over-ridden that setting.

In IE select Tools / Internet Options / Programs - then choose Turnpike from the dropdown list of mail clients.

If it is not there, the easiest solution is to reinstall TP (over the top of the existing installation)

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Q13:       I have just registered with a second ISP, how do I separate my incoming mails by domain name?

A13:        For the purposes of this explanation, I am going to use two of my own id’s: mailto:tarpit@wotmeworry.org.ukand mailto:tarpit@parisite.org.uk

I do not allow either of these id’s to use the default mailbox because that would actually make life more difficult. I already had an email name tarpit, if you do not have an appropriate email name, then choose File / Configure / Email names in Turnpike Off Line

I proceeded as follows:

1             In Turnpike Connect

a)        Select Configure / Host

b)        Add the second domain ( parisite.org.uk ) into the box marked “Accept email for” by using the + button

c)        Tick the two boxes marked “ Allow mailbox/newstands to use other domain names ” and “ Allow mailbox/newstands to use other organization text

d)        Click on OK

2             In Turnpike Off Line set up a mailbox for the first ISP mailto:tarpit@wotmeworry.org.uk

a)        Right-click on an empty space on the Turnpike Desk Top and select New mailbox

b)        Opt to accept email based on “other criteria or a combination of the above” (the last option) and click Next

c)        Choose the email name (tarpit) from the drop-down menu and click Add - do not click Next yet

d)        On the same screen, change from Accept to Reject and enter the custom rule
/(To|cc|bcc|for).*tarpit@parisite\.org\.uk/h

e)        Click on Next

f)        On the next screen choose the email name you want to use for new messages from this mailbox, the name and the signature file you want, then click Next

g)        Continue through the following screens selecting your chosen options until you get to the final screen which gives the name of the mailbox. I called this one “Demonic tarpit”

h)        Click on Finish - the mailbox will be opened

i)         Close the mailbox, right-click on it and select Properties / User info and make sure that the domain is set to wotmeworry.org.uk

j)         Put an appropriate entry into the Organization text and click OK

3             Still in Off Line set up a mailbox for the second ISP mailto:tarpit@parisite.org.uk

a)        Right-click on an empty space on the Turnpike Desk Top and select New mailbox

b)        Opt to accept email based on “other criteria or a combination of the above” (the last option) and click Next

c)             Enter the custom rule /(To|cc|bcc|for).*tarpit@parisite\.org\.uk/h and click Add - do not click Next yet

This will catch any mail showing mailto:tarpit@parisite.org.ukin the To, CC or BCC lines and also any mail not directly addressed to mailto:tarpit@parisite.org.uk(e.g. from a mailing list).

At this stage, some people recommend you to add an Accept rule /tarpit@parisite\.org\.uk/t in case the previous rule does not work

d)             On the same screen, change from Accept to Reject and enter the second custom rule
/(To|cc|bcc):.*tarpit@wotmeworry\.org\.uk/h

If your Eurobell mail is not being forwarded to your Demon address, you could alternatively use
/(To|cc|bcc|for).*tarpit@parisite\.org\.uk/h

At this stage, some people recommend you to add a Reject rule /tarpit@wotmeworry\.org\.uk/t in case the previous rules do not work

e)        Click on Next

f)        On the next screen choose the email name you want to use for new messages from this mailbox, the name and the signature file you want, then click Next

g)        Continue through the following screens selecting your chosen options until you get to the final screen which gives the name of the mailbox. I called this one “Euro tarpit”

h)        Click on Finish - the mailbox will be opened

i)         Close the mailbox, right-click on it and select Properties / User info and make sure that the domain is set to parisite.org.uk

j)         Put an appropriate entry into the Organization text and click OK

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Q14:       I have two mailing lists which I treat as Newsgroups, but I can’t kill postings from mailto:obnoxiousman@hotmail.com. How can I make the kill files work?

A14:        Killing messages from lists treated as news by TP is unwise, because it will send a rejection message back to the list owner and he will probably not be able to distinguish this from a general rejection from you. You would then probably find yourself forcibly unsubscribed from the list.

You might like to look into the use of SCORE in this context – see Q29: Where can I find information and advice about using SCORE?  Error! Bookmark not defined.

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Q15:       I sent a file to a friend who uses Outlook Express, but Turnpike missed out all the instructions that I put after the file, how can I make it send the rest of the message?

A15:        Turnpike did not miss out any of the message, the problem comes from the way in which Outlook Express interprets the standards about sending attachments. Because of this, your instructions to your friend were removed by OE and placed in a file with a name similar to ATT001.att at the end of the email, it then issues dire warnings about the risk of activating a virus if you try to open this plain text file – consequently people do not open it.

The work-around is the same as in the answer to Q19: I’m having trouble sending attachments to some people, they say it comes out as “gobbledegook”. How can I prevent this?  Error! Bookmark not defined.

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Q16:       I sent a Word Document to a friend who uses Outlook Express, but Turnpike changed the name from “xyz.doc” to “xyz.doc.dat”. How can I make Turnpike respect the name I choose?

A16:        Turnpike is not renaming anything. A fairly recent version of Outlook Express will only correctly interpret the file name of an attachment if the headers are in a certain order.

Turnpike v5 overcomes that bug, so if you are still using v4 and are seeing this problem, you should consider upgrading to the most recent version of Turnpike.

Your friend can still read the document by saving it to disk with the original name, then opening it from their hard drive. They might also like to get hold of the latest version of OE which will overcome part of the problem (persuading them to use Turnpike would overcome all of the problem).

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Q17:       I want to continue using Turnpike, but my other half prefers to use Outlook Express to collect from the same account, how can I do it?

A17:        There are two approaches to this problem each of which needs you to use POP3 collection rather than SMTP delivery for your incoming mail. And a third which does not.

Each approach has its good points and its drawbacks.

1             Set up another Turnpike user, with “serve POP3” as an option in the user configuration. Set Outlook or Outlook Express to collect email by POP3 from Turnpike.

If you are on a network then the POP3 server address should be the IP address of the machine with turnpike running on it. If you want to run Outlook (Express) on the same machine, you may use the IP address 127.0.0.1 (the local loop back address).

The user name and password should be the turnpike user name and password.

If Outlook/Outlook Express is set to mirror then messages will only be deleted from the turnpike database when they are deleted from Outlook (Express). If not they will be deleted after downloading.

One advantage of this approach is that when your user complains that they cannot decode a message, you can get them to log into turnpike and access it from there. If this happens enough they may be persuaded to convert to using Turnpike full time.

This approach works irrespective of whether Turnpike collects email via SMTP or POP3.

Note that since Turnpike will not relay mail, you still need to set outgoing the SMTP server to that of your ISP. If you use the address of the Turnpike machine then OE will only be able to send email locally.

The only disadvantage of this method is that Outlook (Express) may only collect email by POP3 from Turnpike when Turnpike Connect is Connected. However, if the default system connection uses the Turnpike dialler, then since Outlook (Express) would need to connect to the Internet to collect email anyway this should be the case. It also means that all email is collected whenever any email is collected.

Note that if you are going to use this option, it is recommended that you have secure passwords on your Turnpike users. Unless you have a fire-wall which blocks the POP3 port it will be accessible over the Internet to people who know your IP address or are scanning for ports. You may prefer to use a fire-wall which prevents pop3 connections from other machines on the Internet but which allows connections from the local machine and other machines on your local network.

2             The simplest approach would be to download all mail onto your machine, but set Turnpike to “mirror” - which means that mail would also be left on the Demon servers for your other half to download.

The drawback is that you would indeed need to have a mailbox for your other half on your own machine and could only delete the mail from there after they have collected it on their own machine.

3             A more complicated approach would be to set Turnpike up to collect mail for specific users. Your other half would need to set up their version of Outlook Express to do the same just for their mail (I’m sorry, I don’t know how Express does that).

You would need to collect for postmaster and for webmaster as well as for yourself - I will give you step-by-step instructions for this further on.

The downside to this approach is that if anyone mistypes an email address, it will not be collected automatically :-(

Because of that, I recommend to anyone adopting this approach that they log on to web mail at least once a week to check for emails that have been incorrectly addressed.

·         If you want to adopt approach 3, you need to carry out the following steps in Turnpike Connect:

a)      Select Configure / Email Transfer

b)      If SMTP delivery is ticked, un-tick it and make sure that POP3 Collection is ticked

c)      If you already had a POP3 mailbox set up for mydomain, click on the Remove button to get rid of it

d)      Click on the Add button - a new window will open entitled “Configure POP3 Mail Collection”

e)      In the “Configure POP3 Mail Collection” window, enter the following values:

Server name

pop3.demon.co.uk

Port

POP3

Mailbox

postmaster+mydomain

Password

[your POP3 password]

f)       Choose the “Fetch all” radio button

g)      Make sure that “use APOP authentication” is not ticked

h)      Choose your own interval for “Retry every ... minutes” or just keep the default of 15 minutes

i)        Click on OK

j)        Repeat steps 4 to 9 for webmaster+mydomain

k)      Repeat steps 4 to 9 for yourself+mydomain

l)        click on OK to quit Configure / Email Transfer

·         Remember to check on https://web.mail.demon.net/at least once a week to see if there is any mail that has not been collected and that you want.

·         You could also use finger mailto:mydomain+@post.demon.co.uk- this will tell you things like the sender, the size and the addressee. Then if you see uncollected mail, you can decide whether to set up an additional POP3 collection or to use web mail to deal with it.

Note :     If you are sure that you will never want to collect your email whilst connected via a different ISP, you could use your dial-up password in step 5, but I think that it is more prudent to use the POP3 password - especially since you will need that to use web mail anyway.

·         If you are not sure how to set a POP3 password, point your browser to http://www.password.uk.demon.net/wpfaq.htmlthen set your password via https://www.password.uk.demon.net/webpassword.cgi

·         Remember to put your email name in place of “ yourself ” and your Demon host name in place of “ mydomain ” in the above instructions.

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Q18:       I download mail using POP3 with mirroring, but when I log on again it gets deleted from Demon before my other half has seen it. How can I make Turnpike leave it alone ?

A18:        The mirroring process is frequently misunderstood. Turnpike will collect mail and leave it on the server. However, it will delete it on a later collection if it has been moved out of the inbox.

The sequence of events is this:

1.            Turnpike downloads the headers of all mail in the POP3 box.

2.            For each message:

2.1      If the message does not exist anywhere on the system - fetch the body.

2.2      If the message is still in an in-tray (in TP6, if it is found in a folder with routeing rules) - do nothing

2.3      If the message is not in an in-tray (which means it has been filed or moved to the waste basket) - delete it from the server.

TP5 will not remove items from the waste basket if they are still mirrored. If, however, you forcibly delete them, the message will probably be fetched again.

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Q19:       I’m having trouble sending attachments to some people, they say it comes out as “gobbledegook”. How can I prevent this?

A19:        There can be two major causes of this and a number of minor causes, fortunately, there are a number of simple steps that can be taken to try to work around the problems of your recipients.

·         The first possible major cause is that you are sending the file to them UUEncoded , but their software can only handle MIME . If Turnpike does not know that a recipient can receive MIME messages, it will automatically use the alternative standard: UUEncode . This is correct behaviour, but unfortunately few new users of the Internet use RFC compliant software that would allow them to receive your attachment correctly.

·         The second, and more probable, major cause is that they are using one of the many variations on a theme of Outlook / Outlook Express. These programs insist on information being presented to them in a certain order which is laid down by no agreed standard.

Fortunately, the following steps have a reasonable chance of overcoming the shortcomings of your recipient’s software whether they are due to the first or second major cause above:

·         First, make sure that the file you are sending them would normally be readable on their machine (e.g. do not send Word 2000 documents to a recipient who only has Word 95).

·         Second, ensure that you are using the latest version of Turnpike – v5.01 can cope with many more bugs in recipient software than version 4

·         Third, check that you are sending the message with MIME not with UUEncode – if need be use the drop-down to change the MIME setting at the top of the email window.

·         Fourth, if your recipient is using Microsoft software, only put your attachment at the very end of the email after the signature – to achieve this, you will have to cut and paste your signature to move it above the line, then put the cursor on the last character of your signature before clicking “ Insert File ”. Try to ensure that you do not leave any blank lines after the inserted file, otherwise Outlook / OE will create a second “attachment” with nothing in it.

·         Fifth, If you need to send more than one file to this correspondent, send each in a separate e-mail – some versions of popular software have difficulties with multiple attachments.

In the majority of cases, these steps have proved sufficient to overcome the difficulties.

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Q20:       Turnpike thinks all mail for xyz.com is meant to stay on my machine, like when I had a Demon account. How do I stop it?

A20:        In Turnpike Connect, select Configure/Host

Make sure that the “ Local email ” box is blank and click OK

Turnpike will come up with a warning that is easy to misinterpret, just click OK.

Some people prefer to enter a value such as “local.mail” into the “Local email” box. In this way, if they want to send something to a user/mailbox on their machine, they can give an address such as mailto:fred@local.mailand it will be delivered immediately without ever leaving the PC

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Q21:       How do I export mail from Turnpike to Outlook Express?

A21:        The help pages explain how to export mail from Turnpike and describe the format of the file that is produced.

Since the form of file used is a well-known standard, you should expect it to be acceptable to Outlook Express. You might try asking in a Microsoft newsgroup concerned with OE, they are remarkably interesting on the subject of conformity to standards.

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Headers

Q22:       I sometimes see people referring to the version of Turnpike used by the questioner but I have not seen that information given in the question. How do they know that?

A22:        This information is given in the message headers of both news and e-mail. If you press Ctrl-H while an article or message is on the screen you will see a large amount of extra information about the message. Included in this is a line like:

X-Newsreader: Turnpike Integrated Version 5.01 U

or

X-Mailer: Turnpike Integrated Version 5.01 S

In each case it is followed by a long string of numbers and letters between < > which contains the Site ID. This provides a clever anti-piracy device. If a copy of Turnpike receives a message sent to it by another machine with the same ID, it will reject the message.

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Q23:       I use more than one ISP / domain and my Message-ID (MID) doesn’t always match up with the ISP / domain I’m sending from (or otherwise doesn’t appear as I would like it to). How can I change this?

A23:        TP uses the domain (see Connect / Configure / Host / Domain name) current in Connect at the time Off-line was opened to generate a MID when you press Post in Off-line.

The answers below are two of the ways of approaching this problem:

I:            In order to get TP to generate a MID matching a particular domain you could:

1)        Write your missives and leave them on the desktop.

2)        Close TP Off-line.

3)        In Connect press Connect, choose the connection you want your MIDs to match press Connect immediately followed by Disconnect (this sets what the MID will reflect when you press Post).

4)        Open Off-line and Post each of your missives, they should now have MIDs matching the connection you just aborted (you can check this by inspecting them in the out tray).

5)             Repeat as necessary bearing in mind that if you drag a message from the Out tray to the desktop and Post it again it’ll pick up whatever Connect thinks is the current domain if Off-line has been closed and re-opened subsequent to the domain in Connect being changed.

If a message is left in the Out tray then its MID won’t change.

II:           If you don’t like option I (or think it is more trouble than it is worth) and don’t change connection very often you might like to use a MID that is independent of any domains you use:

1)             In Connect / Configure / Host

·         enter a dummy domain name ending with .invalid e.g. “message.from.uncle.bob.invalid”

·         Tick the two boxes marked “ Allow mailbox/newstands to use other domain names ” and “ Allow mailbox/newstands to use other organization text ” .

2)             Press OK and answer Yes to the subsequent warnings.

3)             Your MIDs will be whatever you placed in the Domain name field.

The new draft IETF standard makes the sender responsible for guaranteeing that his/her message id will be globally unique. Although no-one can prevent deliberate forgery, the best way to try to fulfil this obligation is probably to use a Fully Qualified Domain Name to which you are entitled and over which you have control.

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Q24:       “I’ve signed up with another ISP and/or have my own domain name now but all my emails still show my Demon address. How can I ensure my email shows the right address(es)?”

A24:        In Connect / Configure / Host, tick the two boxes marked “Allow mailbox/newstands to use other domain names” and “Allow mailbox/newstands to use other organization text”.

Set up a new mailbox for your other account. Right click on it and select Properties / User Info to enter your new details. Any mail started using this mailbox will now show the details of this account.

Incoming email can be automatically routed to this mailbox by following the steps in the answer to Q13: I have just registered with a second ISP, how do I separate my incoming mails by domain name?  Error! Bookmark not defined.or you can drag and drop an email onto this mailbox and your reply will show the appropriate address.

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News Handling

Q25:       Despite doing File/Configure/Newsgroups/suspend/Apply/Close, I cannot stop the newsgroup from downloading. Any ideas please?

A25:        Collection does not cease immediately - it continues to pick up any threads that have been requested but no new ones. Collection ceases as the threads expire.

Even if you have not explicitly marked any threads to be requested, they may appear in other newsgroups to which you subscribe. In this case, the articles will continue to appear in the suspended groups as well as elsewhere. This does not take up any extra space since the article is not duplicated – only one physical copy is held.

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Q26:       I contributed to a thread, so Turnpike marked it “Interesting” and won’t let me set it back to “Unclassified”. How can I make Turnpike respect my setting ?

A26:        Turnpike assumes that you will be interested in any discussion to which you have contributed.

Turnpike has flags for “ Interesting ” and “ Uninteresting ” but not “ Declassified ”, so any unclassified thread containing an article by you will automatically be marked “Interesting”

If the thread has become uninteresting to you, you can use one of the following options to declassify the uninteresting part:

·         Mark the thread “ Uninteresting ”.

·         Split the thread below your article, at the point where it became boring, then declassify this part of the thread.

·         Let your article expire, after which the thread can be declassified and will stay that way.

·         Kill your contribution to the thread. The remainder of the thread can then be declassified.

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Q27:       I’ve added and configured a new ISP in Connect and now it says that fetching news has failed. What is wrong?

A27:        Most ISP’s will only allow you to collect news from their server if you are dialled in to their service.

Turnpike Connect will attempt connections to all the news servers that you have ticked under Configure / News Collection since there are some public news servers available.

In your case, only the server of the ISP you are actually dialled into will be successful. The failure message relates to the ISP who has refused the connection.

To check that this is the cause, go into Turnpike Connect and select Configure / News collection and tick the box marked “ Produce Debug Information ”. Next time that you get the failure message, click on the “ Log window ” button, you should see a message similar to “ NNTP[11] <- 502 You have no permission to talk. Goodbye.

If you want to avoid seeing the “Fetching news failed”, but still want to collect from both ISP’s, you will need to remember to change the news server selections each time you change ISP.

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Q28:       Turnpike just downloaded hundreds of articles, so I ran expire to get rid of those over a week old, but nothing expired – why not?

A28:        Turnpike calculates the expiry from the date that you downloaded a news article, not from the date that it was posted, so the articles you have just collected did not qualify to be expired.

If Turnpike worked on the date that an article was posted, and you had not collected news for a long time (e.g. whilst you were on holiday), then you might see articles expiring whilst they were being downloaded, which would not be a very good idea.

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Q29:       Where can I find information and advice about using SCORE?

A29:        David Sanderson’s web site contains a useful write-up on this powerful, but sadly undocumented, feature at http://www.thor2ru.demon.co.uk/demnlib/scoreovw.htm

There is also other useful Demon-related advice on the same site at http://www.thor2ru.demon.co.uk/demnlib/index.htm

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Regular Expressions

Q30:       Why doesn’t regular expression /^fred@mydomain\.com$/u work?

A30:        The Help File is apparently misleading on the subject of regular expressions. The caret (^) signifies start-of-line and the dollar ($) signifies end-of-line.

Without the modifier ‘u’, your rule would only work if you have a header line containing nothing but mailto:fred@mydomain.com

The modifier ‘u’, however guarantees that your rule will never work as coded because you will never have “ mailto:fred@mydomain.com” to the left of the @ sign in an email address. What you will have to the left of the @ sign is “ fred ”.

If the incoming email was sent to you directly (either To:, Cc:, or Bcc:) then you can try the following regular expression:
/(To:|Cc:|Bcc:).*fred@mydomain\.com/h

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Spelling Checker

Q31:       I keep changing the settings for the spelling checker, but as soon as I close the message, the settings go back to what they were and my changes get lost. What is going wrong?

A31:        If you change the settings that are offered whilst you are checking the spelling in an email or a news article, the changes only apply to that session.

To make your changes permanent, you should right-click on your default mail box and choose Properties. The Dictionaries tab will allow you to add or remove dictionaries, and the Spelling tab enables you to change other settings for the spelling checker.

Changes made to your default mail box will be carried across to all other mail boxes and news stands where you have not overridden the equivalent settings.

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Q32:       I typed the word “int4tended” but the spelling checker did not flag it as an error, is this a bug?

A32:        No, it is not a bug. You have the option “ Ignore words with numbers ” ticked. The spelling checker is just doing what it was told to do.

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Turnpike Connect

Q33:       Ever since I installed my new whiz-bang, Turnpike keeps wanting to connect to the Internet on its own - how can I stop it?

A33:        This is in fact a Windows problem not a TP Problem :-(

Your new bang-bang has turned on the Windows Dial-on-demand facility. The only reason why TP Connect is getting involved is that it is set up to use your default DUN connectoid.

To turn off dial-on-demand when you have IE5. Click on “Start / Settings / Control Panel / Internet Options / Connections” then click on the radio button marked “ never dial a connection ”.

If you still have IE4, the equivalent setting is “ connect via a LAN ”, setting this will turn off Dial-On-Demand.

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Q34:       I am about to get a cable modem, can I still use Turnpike ?

A34:        The short answer is “yes” . What you need to do is to create a new connection, but select “Direct connection – no dialling” in the modem combo box. To achieve this, simply follow these steps:

When you start Turnpike Connect , do not let it connect to the Internet

At the top of the “Connect to the Internet” window, under the heading “Connec t ion” , click on N ew

Choose your cable access provider (e.g. NTL). If your provider is not listed even when you click on “More”, then just choose “Unknown Access Provider”

Click on Continue , then OK

If you have chosen “Unknown Access Provider” , the configuration wizard will be launched and you will need to answer the questions about your hostname, email smarthost, etc. so that Turnpike knows where to send your outgoing email and how to collect your incoming emails and so forth.

Another window, entitled “New connection” will open

1         In the box marked “Connection” give it a name such as “Cable Modem”

2         Use the drop down menu in the “Modem” section to select “Direct connection – no dialling”

3         Click on “ Save”

Click on “Connect” and you can start to enjoy your new cable modem

By creating a new connection rather than overwriting your old one, you will have a backup in case you should experience problems with your cable modem.

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Q35:       I am about to subscribe to ADSL, can I still use Turnpike ?

A35:        The short answer is “yes” . The steps to follow are the same as in the answer to Q34:  I am about to get a cable modem, can I still use Turnpike ?  Error! Bookmark not defined.

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Q36:       I am about to sign up to AOL, can I still use Turnpike?

A36:        You can't make the connection and you can't communicate with AOL using Turnpike. You can, however, use the AOL software to do both of those things and then run TP (with the modem selection as “direct connection no dialling” ) once you have the Internet connection established.

Since you can't access AOL Usenet via TP, you should subscribe to one of the free news servers such as news.cis.dfn.de

You can collect your incoming mail from other ISP’s using POP3.

When Sending mail,, AOL intercepts outgoing SMTP on port 25 - most of the time - when it fails, keep redrafting until it's picked up

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Q37:       I am about to sign up to another ISP (not Demon), can I still use Turnpike?

A37:        Yes, Turnpike has a large number of ready-prepared scripts available from the “Connect to the Internet” screen by clicking on the button marked “ New ”. If you cannot find your ISP on the list, you can follow Peter Scoular’s most excellent advice at http://homepage.ntlworld.com/scoular

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Q38:       I cannot get NTLWorld.acc to work despite following the advice on Peter Scoular’s web site. Is there a ready-made ACC file available somewhere?

A38:        Yes, you can download a ready-made file from http://www.plainfaqs.org.uk/NTLWorld.zip

An alternative ready-made file can be downloaded from http://www.plainfaqs.org.uk/NTLWorld2.zip

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Q39:       I have disabled expiry in Connect, but it keeps turning itself back on again. How can I make Turnpike respect my setting?

A39:        For historical reasons, Turnpike stores the expiry setting on a per-news server basis, although expiry ignores the news server.

Occasionally, when you have more than one news server configured, these settings get out of sync. To correct this error, you will need to edit connect.ini as follows:

1)           If the Connect program is not already closed, close it.

2)           Make a backup of connect.ini (copy it to something like connect_ini.001)

3)           Open connect.ini in a text editor (notepad will do)

4)           Make sure that all occurrences of “ Expire= ” in the” === [NEWS isp_name] ... Expire=[YES/NO] ... === ” sections are the same (I suggest Expire=NO )

5)           Save connect.ini

6)           Open Connect and make sure the setting under Configure / News Collection / Automatic Expiry is as you wish.

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Q40:       I have just reinstalled Turnpike from scratch, what happened to the FTP button?

A40:        At one time Turnpike had an agreement with Ipswitch software to supply licensed copies of WS_FTP Pro with every licensed copy of Turnpike. This license expired and was not renewed, so that, since version 4.02, Turnpike have been unable to supply that software.

However, if you have an older installation disk which contains WS_FTP Pro , you are entitled to use that since it was correctly licensed. In this case, you must do a Custom installation and choose only to install WS_FTP . Please note that this you should use the WS_FTP from the upgrade to the full product, not the trial version.

Once this has completed you can go to http://www.ipswitch.com/and purchase the upgrade that will make your copy of WS_FTP Pro Year 2000 compliant so that it does not display the year 19100 instead of 2000. This upgrade costs about 10 dollars (about six quid). This upgrade only applies to version 4.5 or later of WS_FTP.

Alternatively, there is a cut-down evaluation version of WS_FTP called WS_FTP-LE available without support from the Ipswitch web site at http://www.ipswitch.com/cgi/download_eval.pl?product=WL-1000

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Q41:       I want to use Turnpike to connect to Whizzo Internet, but it is not on Turnpike’s list, where can I find instructions?

A41:        Follow the advice on Peter Scoular’s web site http://homepage.ntlworld.com/scoular

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Q42:       Using W2K, why can’t I see ‘auto disconnect’ time (it’s always 0), or any bytes in/out and errors numbers?

A42:        You can enable these features by editing the connect.ini file and adding NT4Stats=YES to the [ACCESS] section. Please note that you must use the [ACCESS] section not the [ACCESS isp ] section for this to work.

S ome Win2000 users report that the program can lock up whilst Connect is fetching this data from the Win2000 registry, especially when first connecting.

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Q43:       What is this “Turnpike Dialler” and why would I use it?

A43:        “Turnpike Dialler” is a slight misnomer since the dialling is actually done by DUN and not by Turnpike. A more accurate name would be “Turnpike Scripting” which has been adopted in version 6. It is the simplest way to set up a connection for use with Turnpike.

When you create a new connection in Turnpike and elect to use the Turnpike dialler, Turnpike creates a new DUN connectoid with all of the essential information, it also ensures that unwanted default DUN entries are not set. Turnpike then creates a dialling script with everything else that is required, including your password. This script is stored securely within the Turnpike Data Base.

In a few well-documented cases, some people have found that it suited them better not to use the Turnpike Script, but to manually configure all of the options in the DUN connectoid. In those cases, they were able to turn off the Turnpike Dialler for that particular connection by unchecking the box marked “ Use Turnpike dialler ” in the “ Edit connection details ” dialogue. This action did not prevent them from using the Turnpike dialler for other connections.

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Q44:       How can I start Turnpike Connect on a server at start up time without the need for clicking Connect and OK etc.

A44:        To launch Turnpike Connect at start up, you need to put it in your Startup folder.

To make it connect without you needing to type OK, tick the box on the “ Connect to the Internet ” window that is marked “ Dial after ...   seconds ”. You will then be able to set the number of seconds - I suggest 3, which will give you time to intervene if you change your mind on one occasion.

If you do not see the three check boxes on the “ Connect to the Internet ” window, first click on the “ Details>>> ” button

As you are using the Multi-access version of Turnpike, you probably have more than one user but you don’t want to have to log in to Turnpike Connect.

To achieve this, I suggest that you create a new user called something like “dialup” which only has permission to connect to the Internet and that you leave the password blank and choose “Disable the sign on dialogue” just for this user name.

Connect manually once using the new user name and henceforth TP Connect will always use this user name so you will not need to log in to TP Connect.

Please note that if you use the “ Mail/News ” button on TP Connect, whilst you are logged in like this, then you will launch Turnpike Off-line for the new user which is not what you want.

If at some future date you no longer wish to start TP Connect in this way, just enable the signon dialogue by editing this user’s configuration in Turnpike Off-Line.

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Turnpike Off-Line

Q45:       I have just reinstalled my system and now attachments in emails make diagonal lines appear over the top of the main message and signature. What is going wrong?

A45:        This is not, in fact, a problem with Turnpike but is a symptom of a faulty video driver. Download and install the latest drivers for your video card from the maker’s web site to correct the problem.

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Q46:       When Turnpike Off Line starts up, I see the message “Error can not create a blank page” what is happening? Could it have been a memory problem?

A46:        This is a system resource problem, not strictly a memory problem in that Windows has a limit on certain resources regardless of memory.

If it is Turnpike that is consuming the resources then try shutting some of the blue mail list folders or the green Tag folders on the desktop.

If not, you may need to shut some of the other applications that you have left running.

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Turnpike Stored Links

Q47:       Going through Turnpike Stored Links and deleting selected links, I get an error message “The page cannot be displayed” and the links are no longer deleted.

A47:        Check the file association for .tlf files as follows:

1             Open any folder on your desktop

2             Select View / Folder Options / File Types

3             Scroll down to and highlight Turnpike Link File

4             Click Edit - this will open the “ Edit File Type ” window

5             Click Edit - this will open the “ Editing action for type: Turnpike Link File ” window

6             Ensure that the “Application used to perform action” box contains C:\TURNPIKE\TURNKICK.EXE REMOVELINK

7             Click OK / OK / Close

Note that the application text is case sensitive, and must therefore be in all upper case.

If this doesn’t cure the problem and there is still a tplinks folder within C:\TURNPIKE\USERnnn which contains .tlf files, then you may have lost the specific tlf file for the link that you are trying to delete. (Don’t ask how, but I experienced this, most links deleted, but some wouldn’t go with the same symptoms as above).

In this case, the solution depends on whether you still need the other links in the file.

If you don’t need any of the other links, then you can simply delete the tplinks folder and the linkfile.htm file. Turnpike will recreate them next time that you save a link.

If you do need the links, you could try editing the link file (I know it says you shouldn’t) and removing everything between the lines <!-- TURNPIKESTOREDLINK(nn) --> and <!-- ENDLINK --> which are surrounding your chosen link, but be warned, this is not for the faint hearted.

Please remember to take a backup copy first.

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Users

Q48:       How can I remove a name from the list offered for signing on to Turnpike Offline or Turnpike Connect?

A48:        The list of names is held in the .ini files for each of the programs: ( turnpike.ini and connect.ini respectively) in the Turnpike program folder. (NB not the turnpike.ini files in each of the USER0001 etc folders).

For each program where you wish to remove a name, make a backup copy of the file ( connect.ini or turnpike.ini - i.e. just make a copy somewhere else that you can copy back if you make a mess of the edit).

·         Make sure that Turnpike (Connect or Offline as appropriate) is not running, otherwise you will not be able to edit the .ini file.

·         Open the file using a text editor such as notepad.

·         Under the heading [PATHS] you should find a list of entries beginning Name1, Name2 etc. Delete the line containing the name you want to remove.

·         If the name that you have removed was not the last in the list, I recommend that you renumber the remaining names.

·         Save the file and exit the editor.

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Q49:       I created a new user name; why doesn’t it appear in the drop-down list for signing on?

A49:        The list doesn’t offer the set of all possible names, it only shows the last few names you have typed in.

There is a separate list for each of Turnpike Connect and Turnpike Offline, so you will need to type the name in the relevant dialogue the first time that you want to sign on to that program as the new user.

After that it will be offered as one of the choices until the list runs out of space to keep it.

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Q50:       Using W2K, I set up a connection under one Windows user name, why can’t I use it with any other?

A50:        Win2000 has a new scheme for connection handling. If connections are created in the Network and Dialup Connections by the Turnpike Connect program while logged in with administrator privileges, those connections can also later be used when logged in as other users. However, when connections are created while logged in without administrator privileges, then those connections are private to that user and cannot be seen or used by others.

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Acknowledgements:

I am grateful to many people for the encouragement that they have given to me in this venture, and to those who have pointed out my typing mistakes.

In particular, I would like to express my thanks to Christine-Ann Martin, Jim Crowther, John Underwood, John Hall, Mark Booth, Michael J Davis, Paul Terry, Peter Scoular, Phil Harrison, Richard Herring, Robert W Hall, Roy Brown, and Wm for their support, encouragement and contributions.

The good advice comes from the contributors, the errors from the scribe.

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